Frequently Asked Questions

What does it cost to join the CSA and how long is the commitment?

If the membership tier you would like to join is currently full, you can sign up for the membership’s waitlist to be added to our Farm to Table CSA if a member from that membership tier cancels. Please contact customerservice@urbantilth.org with any questions regarding our Farm to Table CSA, or if you are currently a member and would like to change your membership type.

We currently offer 5 memberships:

1. $30/box – Pay It Forward Membership*

2. $15/box – Food for All – Very Low-Income Residents (LIMITED SHARES AVAILABLE)

Our start up fees include:

**$20 membership fee

Your initial membership payments will total:

1. Pay It Forward Membership: $80

2. Food For All Membership: $30

After your first two deliveries, you will be charged per box.

*If you can join at the Pay-it-Forward membership level of $30, $5 of each CSA payment will be a tax-deductible donation making it possible for a lower-income family to join the CSA and provide the fresh healthy food necessary for their family to thrive. You can also add a $5 tax-deductible donation to any of your CSA boxes to help fund our Food For All program.

**This $20 fee is waived for Food For All memberships

Can I sign up for every other week?

Yes, you can! Simply pick “Bi-Weekly” under delivery frequency when you are signing up. You can change your delivery frequency at any time (will go into effect for the next week’s delivery)

What days/times/locations can I pick up my bag?

Box pick-up is available Tuesdays from 2:00pm and 5:00pm at:

• North Richmond Farm
  

323 Brookside Drive

Richmond, CA 94801

Do you deliver?

Yes; delivery is $5/box. Our delivery area is Albany to the south, El Sobrante to the East, and Hercules to the north.

Can I have multiple box subscriptions on one profile?

Yes. Just go to the Store page from https://urbantilth.csaware.com and add another Box Subscription to your profile. Please be considerate of other families who could benefit from our program and order only what your family needs.

How do I suspend/hold my deliveries?

There is a delivery calendar on the right hand side of your User Dashboard. Click on the date you would like your box suspended/put on hold, then press the “Hold Delivery” button.

If you would like to lift a hold you previously added, click on the date your had placed the hold and click the “Get Delivery” button.

If you would like to hold your delivery for multiple weeks, click “Suspend Delivery” button below your delivery calendar and choose a start and end date (via your delivery calendar) to make longer term holds.

*ATTENTION: We allow you to suspend delivery for 4 weeks; if you need to suspend your box for longer, please email customerservice@urbantilth.org.

How do I cancel my box?

Sign in to your User Dashboard.

Click on “My Subscriptions” and select the link “View/Modify My Subscription”.

Under your membership subscription (Pay It Forward, Everybody Eats, etc) click the button that says “Cancel Subscription”. If you would like to reactivate your membership, please email customerservice@urbantilth.org.

What is the deadline for me to make changes to my order (put on hold, order add-ons, etc)?

Please make any order adjustments by midnight on Sunday prior your next delivery. If you have any emergency changes after that time, please contact customerservice@urbantilth.org.

Can I have recurring add-ons?

Yes! Simply change the “delivery frequency” of that add-on when you are placing the order (available weekly or bi-weekly).

What items are in your CSA box?

Our box offerings vary by season. Here are some examples of what we grow/source in our CSA boxes:

• SPRING (February – June)
  In the spring expect chard, arugula, beets,  lettuces, cilantro, parsley, potatoes, cabbage, carrots, apples, pears, and honey.
  SUMMER (June – October)
  In the summer there will be tomatoes, squash, green beans, peppers, garlic, peaches, apricots, plums, and onions.
  FALL and WINTER (October – February)
  In the fall and winter, collard greens, beets, kales, Brussel sprouts, broccoli, carrots, potatoes, onions, oranges, apples, pears, and winter squash.

Where can I see what is coming in the CSA box?

We send out a newsletter every Monday containing the box contents and any other information about that week’s delivery. We also post the box contents onto our Member Facebook Group so members can start sharing recipes.

Box contents are also uploaded to this site by the morning of your delivery day.

My box is arriving tomorrow and I still haven’t received my What’s In The Box email; what’s going on?

Sometimes we have delays in confirming what vegetables our partner farmers are sending to put in the box; we hold off on notifying you of What’s In The Box until we have a full count of all the fruits and veggies.

Thank you for being patient as we harvest & grow!

It is 5pm and my box still hasn’t come; what’s going on?

Weather, traffic, and other unforeseen circumstances sometimes affect our delivery times. If it is past your delivery window and you have not received a box or message notifying you of delays, please email us at customerservice@urbantilth.org

Thank you for your patience as our team is coordinating deliveries.

What if I am allergic to a specific vegetable in my CSA share?

If you have any allergies, please add a note to your subscriptions by following these steps:

Sign into your User Dashboard.

Click on the “Change contact info and mailing address” link and scroll down to the bottom of the page.

Under the “Packing Notes” space type in any allergies you have. This note will appear when we pack your CSA box so we can avoid allergens. Our fruits and veggies are stored n separate pallets to avoid cross-contamination.

What do I do with all these vegetables?

You will receive a weekly newsletter via email with recipes and serving suggestions. We also have a facebook page where members can share their ideas and recipes.

Please let us know if you are not receiving the weekly newsletter by emailing customerservice@urbantilth.org

Don't see your question?

If you don't see your question here on our FAQ please contact customerservice@urbantilth.org and we'll be happy to assist you!